Love & Friendship

• Efficient Learner: Quick to acquire new skills, with a strong desire for continuous professional development.
• Goal-Oriented: Consistently strive to meet and exceed performance expectations.
• Problem-Solving Skills: Possess excellent analytical skills to identify and resolve issues efficiently.
• Organizational Skills: Highly organized with exceptional attention to detail.
• Interpersonal Skills: Bondable with well-developed customer service and interpersonal skills.
• Leadership and Teamwork: Proven management and leadership skills; capable of working both independently and collaboratively within a team.
• Time Management: Excellent in managing time effectively, thriving in fast-paced and demanding environments while handling competing priorities and timelines.
• Sensitive and Confidential Information: Experience with and ability to adhere to privacy protocols.
• Software Proficiency: Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Cash Handling: Highly developed skills, efficiency, and accuracy with cash handling.
• Accurate typing speed of 50 WPM
• Current, valid class G driver’s license

Bachelor of Business Administration Degree (BBA)                                     

Yorkville University                                                           

 Expected Graduation September 2025   

• Gaining knowledge in the following areas: Administration, Finance/accounting, statistics, economics, marketing, logistics, sustainability, law, ethics, strategic management, project management, supply chain management, corporate management, small business affairs, entrepreneurship, research, human resources, business management, organizational behavior and management, interpersonal skills, psychology, business decision making, management of technology and innovation.
• Building leadership and teamwork skills: Voted as and affectively taken on the team leader role for all group work and projects to date.
• GPA in accordance with honours.

O.S.S.D – SHSM Major

Sir John A. Macdonald Secondary School - Hamilton, ON.                  

Graduated June 2015

• Obtained Red Seal in Hospitality: Received customer service training, Health and Safety training, Food preparation and serving training and event planning training; Earned food handlers certificate, smart serve and honours.
• Participated in YMCA Summer Jobs for Youth program positioned at Blue Cross Animal Hospital: Learned new skills and applied them to daily tasks, improving efficiency and productivity, adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents, properly cleaned and sanitized medical tools and equipment and managed inventory using FIFO.
• Completed CO-OP placement at Staybridge Suites hotel: Gained experience and training in administration tasks, housekeeping, laundry and kitchen tasks.
• Completed volunteer hours at New Horizons thrift store: Developed and maintained courteous and effective working relationships, organized store planogram and merchandising, greeted visitors and answered questions about merchandise and pricing.

  Ontario Works Clerk

  City of Hamilton – Hamilton, ON. Jul. /21 – Nov. /21, Oct. /22 – Jul. /25        

• Provide administrative support and coverage across multiple units within the department.
• Maintain confidential, accurate and up to date data entry and management.
• Create and process a variety of legal documents, letters, and other types of correspondence.
• Order supplies and track inventory.
• Process new business card orders
• Schedule meetings and transcribe meeting minutes.
• Process internal requests and inquiries made by staff.
• Track and file all team member's vacation and sick days.
• Process Employee receipts with Spend Dynamics.
• Receive and process different third-party checks using various avenues and programs/databases (outlined below) in an accurate and efficient manner.
• Populate & search information in provincial and Municipal computer databases such as SAMS, MTO, CRA, SALIS, FCMS, CCB, EI and Excel.
• Maintain accurate and confidential information for data entries and transfers.
• Provide administrative support for fraud unit.
• Provide back-up to other clerks within the division.
• Work efficiently and productively with little to no supervision in a remote manner.
• Perform other duties as assigned which are directly related to the major responsibilities of the job.

  Office Manager

  Sea to Sky Window Cleaning – Coquitlam, BC. Mar. /22 – Oct. /22

• Prioritizing competing tasks and deadlines
• Keeping accurate, up-to-date records and files
• Client relations liaison via email and through inbound and outbound calling at high volumes
• Processing requests, updates, and distribution of quotes
• Processing account payables and receivables
• Complex scheduling and sending out weekly job and safety sheets
• Processing onboarding and immigration paperwork
• Assist owner with recruitment and employee relations and related decisions.
• Calculating timesheets and processing semi-monthly payroll through Ceridian
• Other manager, business, administration and HR related tasks as needed

  Cleaner

   Touch of Magic – Hamilton, ON. Nov. /21 – Feb. /22

• Cleaned client’s homes efficiently and with no discrepancies

  Bartender

  Macassa Bay Yacht Club – Hamilton, ON. Mar. /20 – Sep. /21

• Float reconciliation; process transactions and daily deposits, club memberships and event tickets.
• Maintain secure cash drawers, promptly resolving discrepancies for accuracy.
• Organize and maintain bar inventory using FIFO and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Make and serve alcoholic beverages efficiently and accurately while following smart serve guidelines.
• Make and serve food items using eccentric plate display while following food health and safety guidelines.
• Consult with manager to organize special events and promotions to better profits and inventory turnover.
• Communicate with on-coming boaters from other boat clubs and marinas via: VHF marine radio.

  Assistant Operator (AO)/Receptionist (R)/ Server   (S)/Arena Clerk (AC)/Snack Bar Clerk (SBC)

  City of Hamilton Sep. /17 – July/21                    

• AO: Operate equipment: Zamboni to flood ice and scrubber to wash floors.
• AO: Supervise building: Monitor safe building operations and mechanics, doing checks and watching for warning signals and other indicators, filling out logs and following proper health and safety protocols
• AO: Check bookings/team and skating association websites and update boards/schedules accordingly.
• AO: Mix, use and properly store hazardous chemical cleaners to reduce risk of injury or illness, sanitize toilets, sinks, showers, kitchen surfaces, floors and other high-traffic areas and fixtures using time management and efficient cleaning methods to meet deadlines.
• AO/R/AC/SBC: Key holder; open and close concession/customer service station/ Building.
• AO/R/S/AC/SBC: Maintain workspace cleanliness, organization and sanitization through proper health and safety measures.
• AO/R/S/AC/SBC: Maintain and display positive public relations, excellent customer service skills and bondable liaison with management, coworkers and public.
• AO/R/S/AC/SBC: Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• R: Operate multi-line telephone system to independently handle inbound and outbound calls regarding a variety of inquiries
• R/S/AC/SBC: Float reconciliation; process transactions, registrations, refunds, daily deposits, files and logs.
• R/AC/SBC: Work proficiently with Legend Software.
• R/AC: Support program leaders with administrative support duties, including phone calls, data entry, photocopying and creating/manipulating spreadsheets for schedule inputting.
• S/AC/SBC: Monitor product movement, temperatures and stock using FIFO; Maintain logs and wastage. 

Recreation Service Clerk (RSC)/Operations Attendant     (OA)/Recreation Programs Instructor (RA)           

  City of Burlington Dec. /17 – Oct. /18

• RSC: Opened and closed customer service desk.
• RSC: Handled customer inquiries regarding program offerings and schedules, bookings, prices, memberships and accounts in an accurate and efficient manner.
• RSC: Float reconciliation; processed transactions, registrations, refunds, daily deposits, files and logs.
• RSC: Supported program leaders with administrative support duties, including phone calls, data entry and photocopying.
• RSC/OA: Worked with CLASS and Perfect Mind using: program registration, facility booking, rental properties, pass validation and point of sale.
• RSC/OA: Provided customer service to building patrons, staff, superiors and contractors.
• RSC/OA/RA: Liaised with customers, management and program team to better understand customer needs and recommend appropriate solutions.
• OA: Key holder; opened and closed building.
• OA: Supervised building; Assessed readings from recording instruments, and watched for warning signals and other indicators.
• OA: Maintained building; snow removal, daily cleaning, sanitization, organization, inventory and logs under proper protocols and regulation.
• OA: Suggested specific ideas for processes, productivity and safety improvements and monitored compliance with operating procedures, safety and sanitation protocols as well as health and safety regulations.
• OA: Checked bookings along with team and skating association websites and updated schedule boards accordingly.
• OA: Set up and took down event set ups and sports equipment with accuracy and efficiency.
• RA: Ensured safety and supervision for programming and interacted with and provided instruction to program participants ages ranged from 4-17.
• RA: Instructed babysitters and home alone courses for children aged 6-12

  Assistant Manager/Sales Associate

  Bentley - Hamilton, ON 2017-2018

• Key holder; opened and closed store.
• Float reconciliation; processed transactions, returns and daily deposits; calculated and documented sales figures and reports and retrieved change from bank.
• Assessed job applications and made hiring recommendations the manager to bring in top candidates for key vacancies.
• Trained team members in successful strategies to meet operational and sales targets and on methods for handling various aspects of sales, calculating daily figures and dealing with difficult customers.
• Assisted manager with planning schedules and delegating assignments to meet coverage and service demands.
• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
• Coordinated organization and management of inventory, along with managing and completing efficient restocking and planogram of sales floor with current merchandise and accurate signage for current promotions.
• Used critical thinking to break down problems, evaluate solutions and make decisions and exceed goals through effective task prioritization and great work ethic.
• Offered friendly and efficient service to all customers and handled challenging situations with ease.
• Approached browsing customers and initiated conversations to determine buying preferences.
• Successfully upsold merchandise and assisted with customer inquiries.

  Educator: Beyond the Bell

  YMCA - Hamilton, ON 2017

• Supervised and assisted youth in grades 1-5 with homework.
• Collaborated with coworkers and program participants to provide a safe and educational experience.
• Managed classroom activities: Chose materials, planned, developed and implemented fun and educational games and learning activities for program participants.
• Monitored and assessed understanding of difficult concepts and adjusted tutoring strategies accordingly.
• Assisted students of all ability levels develop life-long learning skills and good study habits.

  Manager/Team Member

  Tim Hortons – Hamilton, ON 2015 - 2017

• Float reconciliation; balanced tills, processed transactions, refunds and daily deposits; delivered deposits to the bank and retrieved change.
• Onboarded new employees: Reviewing and selecting resumes, interviewing, hiring, training, mentoring and new hire documentation.
• Managed staff: Relationship building, problem solving, shift coverage, disciplinary action and cross-training to maximize team agility and performance.
• Supervised store maintenance, waste management, inventory and ordering controls along with maintaining up to date signage and protocols based on Tim Horton's guidelines and updates.
• Prepared quality products while maintaining portion control and presentation within service goal times and both followed and implemented food Safety procedures according to company policies and health and sanitation regulations.
• Maintained public relations and excellent customer service, handled complaints and discrepancies in a fast-paced, high demand environment.

  Volunteer: Kitchen Assistant

  City of Burlington: Senior Center 2016 - 2018

• Work with other volunteers to prepare, upkeep and clean up for a monthly charitable seniors breakfast
• Collaborate with other volunteers and management staff to better the event each month

  Sales Associate/Cashier

  Stitches - Hamilton, ON. 2016

• Regularly maintained planogram and store cleanliness and maintained product knowledge and skillset to assist with all customer needs
• Processed transactions quickly and efficiently and informed customers of all current promotions and sales

  Hostess/Server/Maintenance

  First Ontario Centre – Hamilton ON. 2014 - 2015

• Engaged with patrons in a promotional manner on behalf of Gibson’s restaurant and ensured customer satisfaction
• Cleaning, maintenance and care of building for events

 Maintenance/Events Promoter

 This Ain’t Hollywood - Hamilton, ON. 2013 - 2015

• Learned new cleaning techniques and a work ethic perspective
• Completed tasks well and in a timely manner
• Built upon communication skills by working with multiple bosses, coworkers and clients

  Nanny

  Private Residence – Hamilton, ON. 2010

• Prepared healthy meals
• Performed light cleaning duties
• Provided educational activities and entertainment
• Provided safe care of child aged 7

  Babysitting

  Various Private Residences – Hamilton, ON. 2008-2015

• Provided safe care of children aged 7 months – 7 years

My City of Hamilton Learning Connection List completed in 2023:

• Stress Mastery
• Seeking Civility: Eradicating Bullying at Work
• Psychological Wellness in the Workplace
• Promotion to a Leadership Position
• Productivity Strategies II
• Productivity Strategies I
• Performance Accountability & Development (PAD) Overview
• My City - Customer Service Through Email
• Living our Core Competencies - Personal Accountability & Organizational Commitment
• Living our Core Competencies - Financial Effectiveness
• Mentoring 101
• Living our Core Competencies - Effective Communication
• Living our Core Competencies - Customer Focus
• Living our Core Competencies - Achieves Results
• Media Relations Policy
• Living our Core Competencies - Innovation & Adaptability to Change
• Introduction to Procurement
• Leadership Thinking in Times of Change
• Lean Six Sigma White Belt
• Lean Six Sigma White Belt - Chapter 4 - Six Sigma
• Lean Six Sigma White Belt - Chapter 3 - Lean
• Lean Six Sigma White Belt - Chapter 2 - Continuous Improvement at the City of Hamilton
• Lean Six Sigma White Belt - Chapter 1 - Continuous Improvement Training
• Key Communication Skills for Managers
• Living our Core Competencies - Teamwork
• Key Components of an Effective Manager
• Introduction to Municipal Government
• IT Security Policy
• Living our Core Competencies - Health, Safety & Wellness
• Introduction to Budgets
• Introduction to Emotional Intelligence
• Health & Safety - Your Responsibility
• Harassment and Discrimination Prevention Policy
• It Starts with You for Workers: Creating & Maintaining a Respectful & Supportive Workplace
• Procedure for Resolving Harassment & Discrimination Issues
• Respect in the Workplace: It Starts With You
• Interpreting Your OPS Results
• Essential Skills for Emerging Leaders – Program Overview
• Emotional Intelligence in the Workplace
• Electronic Monitoring Policy
• Disconnecting from Work Policy
• Council and Staff Relationship Policy
• Conflict Management 101
• Computer Acceptable Use Policy
• City of Hamilton Acronym List
• Cisco Jabber Training
• Building Resilience
• Building Engagement & Motivation in Your Team
• Achieving Work Life Balance
• Accessing Your HR-Related Information and Resources
• Accessibility Standards for Customer Service
• A Practical Guide to Diversity and Inclusion in the Workplace
• A Brand Called You
• Code of Conduct - 2023
• Code of Conduct - Sign Off - 2023
• Code of Conduct
• Protocol for Gender Identity & Gender Expression
• Protocol for Gender Identity and Gender Expression - Sign Off
• Protocol for Gender Identity and Gender Expression.
• Gender Identity